Pedaling: On-demand Bicycle Repair App
Pedaling is an on-demand mobile platform connecting bicycle owners with professional repair technicians, providing convenient, real-time maintenance services directly to customers' preferred locations.
OS: iOS and Android
Date: 2021
My contribution as a product design consultant
Led UX/UI design and product strategy from initial concept to final launch.
Conducted extensive user research, designed user flows, and managed wireframe and prototype development.
Facilitated effective communication with developers, providing detailed service definition documents to streamline implementation.
Problem statementTraditional bicycle repair services are often inconvenient, requiring customers to transport their bicycles to shops, resulting in lost time and effort. There was also an unmet need for stable employment and work opportunities for bicycle technicians.
Business needs
Target Users
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Cyclists
Facilitated effective communication with developers, providing detailed service definition documents to streamline implementation.
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Bicycle Technicians
Skilled professionals looking for flexible job opportunities
User story 1“I was riding my bike home from work when it suddenly broke down. I need a technician to fix it right away.”
Home – Choose Repair ServiceEasily share your current location using location-based services to book an on-site repair visit.
Choose from 3 service types:
Schedule Repair: Book a repair appointment at your preferred time.
Request Now: Call a technician to your current or selected location for immediate repair.
Visit a Technician: Find a nearby technician and visit them directly.
Request Now – Enter Information Upload a real-time photo of the broken bike to accurately communicate the issue to the technician.
Request Now – Technician Matching Get matched with a nearby technician, receive repair service, and get back on the road safely.
User story 2“The weather is getting nicer, and I want to try commuting by bike—but it’s been sitting unused for a long time. I’m not sure if it’s safe. I should probably get it checked.”
Home – Choose Repair ServiceEnter your bike’s location to schedule a maintenance visit at your preferred time.
Schedule Repair – Select TechnicianUpload a photo of your bicycle in real time to clearly communicate any issues, and optionally purchase related service add-ons or special offers.
Schedule Repair – On the Day of AppointmentShare updated bike photos for the technician to confirm the condition and service scope; review your estimate and complete the service.
User story 3“I’m having trouble getting matched with a technician. Maybe I should just find one nearby and go to them directly.”
Home – Choose Repair ServiceBrowse and locate nearby available technicians, and visit them directly for faster service.
User story (Technician)“Today’s a workday—time to head out and provide some repair services! Where should I start?”
Check New Requests on HomeAfter logging in, technicians can view new repair requests and choose their service area using a color-coded heatmap showing high-demand zones. They can set their preferred region, browse incoming requests, and accept jobs accordingly.
Navigate & Optimize RouteOnce a request is accepted, the platform provides an optimized route to the customer’s location. If the bicycle details entered by the user are incorrect or incomplete, technicians can easily edit or update them on-site.
Outcome & ImpactWe built a smart, on-demand bicycle repair service that boosts user convenience and satisfaction—while offering flexible, professional job opportunities for technicians.
Key Learnings